Terms of Service

BlueLine AI is a sole proprietorship based in Sugar Grove, Ohio, in Fairfield County. These terms apply to contractors who use BlueLine AI to handle incoming calls for their business. Our website is https://bluelinecall.com.

Service

BlueLine answers forwarded calls, gathers project details, and delivers lead notifications by email and optional text. Call handling is configured during setup and can be adjusted on request.

Billing

BlueLine Essential is $149 per month and includes 250 receptionist minutes per billing period. Additional receptionist minutes are billed at $0.40 per minute.

The standard one-time setup fee is $299. A reduced $149 setup rate may be offered to the first five BlueLine clients when confirmed in writing.

The applicable setup fee is due after the service agreement is signed and before configuration work begins. The setup fee compensates BlueLine for onboarding, scripting, configuration, testing, and launch preparation.

The monthly service fee begins on the Activation Date. The Activation Date is the date BlueLine enables the approved receptionist to begin handling live customer calls.

Service continues month-to-month. The client may cancel before the next renewal date. Cancellation becomes effective at the end of the current paid billing period.

Refunds

The setup fee becomes nonrefundable once configuration work begins, except where required by law or where BlueLine cannot provide the agreed service. Monthly fees already paid are not prorated or refunded except where required by law.

Service limitations

BlueLine does not guarantee leads, booked work, revenue, or business results. The service relies on third-party telephone, payment, email, calendar, and call processing providers. Temporary interruptions, failed transfers, delays, or incorrect caller-provided information may occur. BlueLine is not an emergency dispatch service.

Client responsibilities

Clients are responsible for providing accurate business information and approving their call-handling rules. Clients are responsible for using recordings and caller information in accordance with applicable requirements.

Acceptable use

The service may not be used for unlawful calling practices or for misrepresenting the identity of a business.

Contact

Questions about these terms can be sent to nyeg@bluelinecall.com.